Complaints and Information Governance Assistant (Ref: POS001380)

Hours and Pay

Salary: £28,624 - £30,060 per annum
Salary Band: £20,001 to £30,000
Post Type: Permanent
Hours Per Week: Full time

Job and Application details

Categories: Other
Directorate: N/A
Published Date: 03/06/2025
Closing Date: 18/06/2025

We are seeking a highly motivated individual to work in a challenging yet rewarding environment. In this customer facing role the successful applicant will receive complaints, compliments, comments and information requests on behalf of the Council and ensure they are processed in accordance with the relevant regulations and Council procedures.

The post holder will need to have relevant experience in handling complaints/customer feedback and/or requests for information.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexi-time scheme
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page:
https://www.darlington.gov.uk/jobs-and-careers/

For detailed information on this role, please refer to the Role Profile and Supporting Information.

General Information for Applicants:

All applicant email correspondence will come from [email protected] and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.

If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 403217 or [email protected] , who will be happy to assist.

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