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Community Trigger

Community trigger logo

A top priority for Darlington is responding to, and combating:

  • anti-social behaviour
  • hate motivated incidents

We have procedures which allow:

  • police
  • council
  • housing providers
  • other organisations
  • communities

to work in partnership, tackling anti-social behaviour and hate incidents.

We want to get it right first time, but we recognise that sometimes we don’t.

The Community Trigger gives victims and communities the right to expect action, if an ongoing problem is not being addressed.

When can I use Community Trigger?

When you have reported:

  • three separate incidents relating to the same problem in the past six months to the
    • council
    • police
    • your landlord

and the problem persists because of no, or inadequate responses from agencies and you feel ignored.

When you have reported one incident or crime motivated by hate, due to:

  • race
  • religion
  • disability
  • sexual orientation
  • transgender identity
  • age
  • sex
  • marriage/civil partnership
  • pregnancy or maternity

in the last six months and the problem still persists because of no, or inadequate responses from agencies.

When at least five people have made reports about the same problem, in the past six months to the:

  • council
  • police
  • your landlord

and the problem persists because of no or inadequate response from agencies.

Who can use Community Trigger?

Anyone can use the Community Trigger if their concern meets the criteria above, and is about:

  • anti-social behaviour
  • a hate incident/crime

When is Community Trigger not appropriate?

If someone has reported anti-social behaviour but the problems and the investigation are on-going

You will be asked to contact the agency you are working with to tell them what is happening.

If someone has reported anti social behaviour and received a service but they are unhappy with the service received or action taken

You will be advised to submit a complaint under the agency’s complaints procedures.

How do I use the Community Trigger?

If you think that your issue or concern is

  • relevant to the Community Trigger
  • meets the criteria

Download and complete the community trigger report [pdf document, external link].

Send the completed report to [email protected].

You can also call 101.

Quote 'Community Trigger'.

You won't be able to discuss your case with the operator, but a message will be passed to the Safer Neighbourhood Unit.

What will happen next?

If the trigger is met the agencies who received the anti-social behaviour reports will consider how the problem could be better resolved.

This may include:

  • the police
  • the council
  • registered social landlords

A response will be sent to you.

The response will detail if actions taken.

If necessary it will offer suggestions about how the multi-agency partnerships can attempt to resolve the anti-social behaviour.

If you are unhappy with the response you can request a further review.

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