What do you need assistance with?

Contact a service

Check our contact us page for services details

Use a computer

If you need to access a Council Service online, you can book to use a computer in the Contact Centre at the Town Hall.

Money advice

You can find financial support on our money advice page.

Housing

You can find a home or garage, report repairs, view your rent, message the Housing team on our housing pages.

You can find information about homelessness.

Alternatively, you can contact us by telephone on 01325 405333 or email [email protected].

Blue Badges

You can view information about the Blue Badge eligibility criteria, parking charges, decisions, service contact information and apply, renew or replace a Blue Badge online.

Alternatively, you can contact us by telephone on 01325 405222 (option 2) or email [email protected].

You can provide evidence to support a successful application online.

You can book a face-to-face appointment, to hand in evidence to support a successful application. You must have an accepted Blue Badge application before you attend this appointment.

Bus pass

You can view information about the bus pass eligibility criteria and apply for a bus pass online see our buss pass pages.

Alternatively, you can contact us by telephone on 01325 405222 or email [email protected].

You can book a face-to-face appointment to hand in evidence to support a successful application. Please note, you must have an accepted bus pass application before you attend this appointment.

Highways

You can report a road fault online

This includes:

  • potholes;
  • streetlights;
  • signs;
  • pavement issues.

You can report faulty traffic lights on our report it page.

You can view further information on our highways page, alternatively you can contact us by telephone on 01325 405222 or by emailing [email protected].

Parking

You can view updated information about car parking, reporting obstructions, parking fines and apply for a resident permit on our car parking pages.

Alternatively, you can contact us by telephone on 01325 405222 or by emailing [email protected].

Civic enforcement/community safety

This includes:

  • anti-social behaviour;
  • dog warden;
  • parking offences.

You can report a dog issue, abandoned vehicle and anti-social behaviour online on our report it page.

You can view updated information about:

  • the civic enforcement team;
  • anti-social behaviour;
  • dangerous abandoned or untaxed vehicles;
  • fly tipping littering;
  • dog fouling investigation;
  • dog control;
  • parking patrols on our civic enforcement pages

Alternatively, you can contact us by telephone on 01325 406999 or by emailing [email protected].

Environmental health

View updated information on our environmental health pages.

Alternatively, you can contact us by telephone on 01325 405111 or by emailing [email protected].

Street scene

You can view updated information on our street scene pages.

This includes:

  • finding your bin day
  • booking a bulky waste collection
  • subscribing for a garden waste collection

Alternatively, you can contact us by telephone on 01325 405222 or by emailing [email protected].

Revenue and benefits

You can view updated information about council tax, benefits and business rates on our council tax and benefits pages.

You can provide evidence to support an ongoing application online.

Alternatively, you can contact us by telephone

Planning

You can view updated information on our planning service page. This includes applying for and viewing planning applications.

Alternatively, you can contact us by telephone on 01325 405777 or by emailing [email protected].

You can access most council services online.

If the service you need is not available, please contact the department directly

Contact us

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