Do it online
More than 200 online services are making it easier and quicker than ever to interact with us.
Use the links below to conduct your business with us at a time and place that is convenient for you.
You'll be surprised at how simple it is to report an issue, make a payment, or submit an application, information or request.
If you do not have access to an internet enabled device, public computers are available in Darlington Libraries and the contact centre in the town hall. Free wifi is also available in the town centre.
Report issues to us such as street cleaning, anti-social behaviour or broken street lights.
Apply for council tax discounts, school places, allotments and much more.
Pay for fines and services.
Request information, support or documentation.
Submit information, documents, and change requests here.
Book services such as a bulky waste collection, a swimming lane or a children's party.
If you are struggling to find the service you need you may find it easier to use the search box on the top right of this screen.
We are always looking to improve our services – if you have any thoughts on how we can make this page easier to navigate, or if you have feedback on any of our online services, please let us know by using the rate my page function in the navigation bar. If your feedback is about a specific online service, don't forget to let us know which one so that we can make changes where possible.
Report It
Abandoned vehicle[external link]
Use this form to report a vehicle, caravan or trailer that you suspect has been abandoned, is untaxed, is causing an obstruction or is dangerous.
Anti-social behaviour is serious or persistent behaviour that causes harassment, alarm and distress within a community or society.
Begging[external link]
Completing this form helps to ensure the correct support is available to those persons begging and that the wider community is protected.
Completing this form helps us to identify the exact location of the broken glass which needs to be cleared away.
Concerns about the welfare of an adult?[external link]
Help us keep people safe from harm and report any concerns you may have a bout a person’s welfare on our online safeguarding adults concern for.
You can report any dead animals you find on the road to us. This includes wild animals like badgers and foxes, as well as domestic pets such as cats and dogs.
Report discarded needles
Use this form to report the illegal dumping of household or trade/business waste.
Housing repairs (for council tenants only)[external link]
Council tenants can report repairs and view their repair history on Darlington Home Online.
Report issues with litter bins and dog bins
Planning breaches[external link]
Use this for to report developments which have been carried out without planning permission or which do not comply with conditions and limitations set out within the granted planning permission.
Road and pavement defects [external link]
Report highways problems including pot holes, blocked gullies, broken lighting flooding and more here.
Rough sleeper [external link]
Report a possible rough sleeper.
Stray dogs[external link]
Use this form to report lost, stray and found dogs, dangerous dogs and concerns about dog welfare.
Trading standards violations
Find online forms to report trading standards violations. including illegal tobacco sales, illegal traders and health and animal welfare concerns associated with traders of livestock.
Apply for it
Adult and further education courses
Detailed information about courses available from Learning & Skills Darlington are available on these web pages with links to the relevant online application or enquiry forms.
Allotments
Links to apply online for a council or privately managed allotment can be found here.
Become a Street Champion
Street champions are residents who use some of their free time to look after their local environment.
Blue badge
Blue Badges help people with disabilities or health conditions park closer to their destination. You can apply for a badge for yourself, on behalf of somebody else, or an organisation that transports people that need a Blue Badge.
Building control applications
These include planning and demolitions applications.
Bus passes
Older people, those with disabilities and their companions may be eligible for a free bus pass – apply online here.
Business rates, reductions and reliefs
Apply for reductions and reliefs on your business rates using the online forms available here.
Council tax, discounts and exemptions
Apply for council tax discounts and exemptions using the online forms available here.
Garage tenancy[external link]
You can use this form to request a council garage to rent.
Help to move your bin
Apply for an assisted collection where our crews can take your bin from your garden and bring it back once emptied.
Housing and Benefits
Apply for housing benefit here. Please read the information carefully as Housing Benefit is not available to everyone, and you may have to claim for help with your housing costs through Universal Credit.
Licences
Some people who are self-employed, business owners and landlords will require licences from the council. These may be for their premises or certain activities. Sometimes, these are also needed by private residents. Our full list of licence applications can be found here; some of which can be made online.
Parking permit
Residents who live in permit holder zones and tradespeople who need to park in restricted areas whilst carrying out works can apply for permits here.
School places
Parents and carers can apply for school place online.
Social care assistance[external link]
If you or somebody you know over the age of 18 needs support from Adult Social Care you can request this online.
Street naming and numbering
Anyone seeking changes to their address or the creation of an address for a new property must apply to the Council in writing for this – this can be done online.
Supported lodgings for young people leaving care
Apply to be a supported lodgings provider for a young person leaving care.
Temporary traffic regulation order
A TTRO is required when works within the highway necessitate a restriction that includes for example, a road or footpath closure, speed limit or if an existing Traffic Regulation Order needs to be suspended.
View and apply for job vacancies
Applications are made through the North East Jobs website.
Pay for it
Bins and waste
Pay for bulky waste collections, garden waste and replacement equipment using the links available here.
Birth, death and marriage certificate searches and copies
You can apply to Darlington Register Office for a copy certificate for a birth, death or marriage that occurred in Darlington from 1837 onwards and pay for this online.
Blue badges
A Blue Badge costs £10, this is paid after your application is successful and can be done online.
Business rates
Pay your business rates or set up a direct debit here, by completing our online form.
Council tax
Pay your council tax or set up a direct debit here, by completing our online application form.
Educational fines / penalty notice[external link]
Payment of fines relating to non-attendance and term time holidays can be made here.
Enforcement fines for littering, fly tipping, dog fouling etc[external link]
Payment of fines for littering, fly tipping and dog fouling can be made here.
Housing Benefit overpayments[external link]
Make online payments here
Housing rent [external link]
Use Darlington Home Online to make online rent payments
Invoice[external link]
If you have received an invoice from us you can pay it here.
Mortgage or loans[external link]
If you have a mortgage or loan with us, you can make payments to us here.
Parking fines and penalty charge notices
Pay parking fine from us here. Fines from private providers should be paid as instructed.
Registrars bill to pay for a marriage ceremony[external link]
Pay for to conduct your wedding or civil partnership.
Taxi shop
Order and pay for items relating to your taxi licence online.
Taxis and dual licensing
Pay fees and licences for taxi and private hire hackney carriages here.
Request it
Bin day reminders
Signup to receive a reminder that your bin is due to be collected the following day.
Births, deaths and marriages
Request copies of birth, death or marriage certificates.
Childcare enquiry, what's in your area?[external link]
Find out about suitable childcare options available to you locally by completing this online form.
Council tax support and Housing benefit calculator
Complete our online benefit calculation form and find out what support you may be entitled to.
Freedom of information request[external link]
Request information about our activities under the Freedom of Information Act.
Join the library[external link]
You can use this form to request to join the library.
Local authority land search
If you are planning to buy a house or plot of land, or lease a property, you can request information about charges or responsibilities you will be taking on when you exchange contracts or issues which may impact future sales or rentals.
Social care assessment [external link]
Complete care and support needs assessments, including carers assessments online.
Support from adult social care[external link]
Complete this form is you require support form adult social care.
Taxi shop
Order and pay for items relating to your taxi licence online.
Wedding and civil partnership enquiry
Check the availability of our wedding venues.
Submit it
Allotments
Change your address, or give up an allotment using the online forms available here.
Building control notices
Submit building control notices here – including cancellations and demolitions.
Business rates
Submit enquiries, changes of address and new tenant information using the forms available on these pages.
Council tax
Submit changes of address or circumstances, proposed payment plans for summons and enquiries using the online forms available on these pages.
Complaints, compliments and comments
Submit complaints, compliments and comments about social care, housing, public health, corporate services and councillors.
Disabled children online registration form
Submitting a registration form allows us to keep you informed of what services are available to support you and your child and gives you the opportunity to help us improve the service we provide.
Food premises registration[external link]
If you start a new food business or take over an existing business, you must register with us at least 28 days before trading or before food operations start.
Fostering expression of interest[external link]
Before submitting an official application to be a foster carer you will need to complete an Expression of Interest (EOI) form with the Foster with North East team.
Freedom of information request[external link]
Request information about our activities under the Freedom of Information Act.
Housing Benefit and Council tax support information
Submit information and evidence to support your claim as well as information about any changes in your circumstances by competing the online forms available here.
Book it
Bulky waste collection
Use this form to book and pay for the collection of items from domestic premises that are not dealt with through the normal weekly collection service.
Leisure activities[external link]
Book leisure activities at the Dolphin Centre including bowling, swimming, swimming lessons, exercise classes, children’s parties and more.
What's on at the Hippodrome[external link]
Book tickets for the latest performances using the links available on this page.
What's on at Hopetown [external link]
Book tickets for Hopetown, Wagon Woods and paid for events using the links available on this page.