Domestic abuse

Domestic abuse is the abuse of someone within an intimate or family relationship. It is the repeated, random and habitual use of intimidation to control another person - usually a partner, ex-partner or other family member.  The abuse can be physical, emotional, psychological, financial or sexual. Anyone forced to alter their behaviour because they're frightened of someone's reaction is being abused.

We will not accept any form of domestic abuse in any of our homes and will encourage anyone experiencing domestic abuse to get help and support.

Housing Services - 01325 405333

Out of Hours Homeless Emergency Number - 0870 2402994

More information about homelessness

More information about domestic abuse

When you contact us:

  • You can ask to speak to 'Anita' - this is a password which will let staff know domestic abuse is an issue and ensure a discussion will not take place in a public waiting area 
  • Interviews will take place in rooms which are private, we can visit you in your home if this is appropriate or we can meet you in an alternative location. 
  • Officers of the same sex will be available to conduct the interview if this is required
  • Interpreters can be arranged by appointment
  • All applications will be dealt with in a sympathetic manner
  • Contact will never be made with the perpetrator of the violence
  • Your address will never be disclosed to a third party
  • Housing advice will be offered

Homelessness due to domestic abuse

If you live in Council housing and you make a homeless application due to fleeing domestic abuse you will be making important decisions about your future housing and safety. Please remember that if your application is accepted for homeless priority you will have eight weeks to bid on suitable accommodation.  If you haven't found anywhere after eight weeks, we will make a direct offer. We will take into consideration any safety concerns.

If you refuse your offer without good reason your homeless priority may be removed.