Domestic abuse

Domestic abuse is the abuse of someone within an intimate or family relationship. It is the repeated, random and habitual use of intimidation to control another person. It is usually a partner, ex-partner or other family member. 

The abuse can be physical, emotional, psychological, financial or sexual. Abuse is when someone is being forced to alter their behaviour. This could be because they're frightened of someone's reaction.

We will not accept any form of domestic abuse in any of our homes. We will encourage anyone experiencing domestic abuse to get help and support.

More information about homelessness

More information about domestic abuse

When you contact us:

  • You can ask to speak to 'Anita'. This is a password which will let staff know domestic abuse is an issue. This will ensure a discussion will not take place in a public waiting area 
  • Interviews will take place in rooms which are private. We can visit you in your home if this is appropriate or we can meet you in an alternative location. 
  • If you need officers of the same sex, these will be available to conduct the interview
  • We can arrange interpreters by appointment
  • We will deal with all applications in a sympathetic manner
  • We will never make contact with the perpetrator of the violence
  • We will never disclose your address to a third party
  • We will offer housing advice

Homelessness due to domestic abuse

Anyone fleeing domestic abuse can make a homeless application. You will be making important decisions about your future housing and safety. If you apply for homeless priority you will need to wait for us to accept your application. Once accepted you will have 8 weeks to bid on suitable housing.

If you refuse your offer without good reason your homeless priority may be removed.

How to contact us

  • Housing Services - 01325 405333
  • Out of Hours Homeless Emergency Number - 01642 524552