Domestic abuse
Domestic abuse can be physical, emotional, psychological, financial or sexual.
We do not accept any form of domestic abuse in any of our homes and we encourage anyone experiencing domestic abuse to get help and support.
When you contact us
- If you are suffering domestic abuse ask to speak to 'Anita'. This is a password and we will make sure we talk to you in private.
- We can visit you in your home if this is appropriate or we can meet you somewhere else you feel safe.
- We can arrange interpreters.
- We will never make contact with the perpetrator of the violence.
- We will never disclose your address to a third party.
- We will offer housing advice.
Homelessness due to domestic abuse
If you are fleeing domestic abuse you can make a homeless application, if your application is successful you will have eight weeks to bid on suitable housing.
Contact us
- Housing services call: 01325 405333
- Out of hours homeless emergency number call: 01642 524552
What if I am not satisfied with the response?
We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:
- using their online complaints form
- emailing: [email protected]
- calling the Complaints team on 01325 406777