Annual Report

Every year we write and publish a report that highlights our achievements and challenges during the past year.

To bring the facts and figures to life we celebrate our tenants, community groups and our staff achievements throughout the year, and this year’s no different.

It’s really important that customers are informed about the work we do and how we’re performing, if you would like a hard copy of our report, please contact our Tenant Involvement team on 01325 405333.

You can find our most recent and previous annual reports below.

• Housing Annual Report 2024/25 [pdf document]
• Housing Annual Report 2023/24 [pdf document]
• Housing Annual Report 2022/23 [pdf document]
• Housing Annual Report 2021/22 [pdf document]
• Housing Annual Report 2020/21 [pdf document]

How to contact us

There are several ways you can contact us:

• Use your Darlington Home Online account. 
  • Register for a Darlington Home Online account [external link] or log in to your account [external link]. 
  • More information on your Darlington Home Online account.
• Email: [email protected]
• Tel: 01325 405333

Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.

What if I am not satisfied with the response?

We aim to work closely with our residents, listen to their views and resolve any concerns.

If you are unhappy with the response from the Housing team you can make a complaint through the complaints procedure.

Contact the Complaints Team:

• Complete the online complaints form
• Email: [email protected]
• Tel: 01325 406777