Our policies
Policies and documents
- Darlington Borough Council’s homelessness strategy [pdf document]
- Tenancy policy [pdf document]
- Repair Handbook [pdf document]
- Housing Services Allocation Policy 2023-2028 [pdf document]
- Housing Services Allocation Policy (Arabic) [pdf document]
- Housing Services Allocation Policy (Dari) [pdf document]
- Housing Services Allocation Policy (Polish) [pdf document]
- Housing Services Allocation Policy (Ukrainian) [pdf document]
- Tenancy agreement 2022 [pdf document]
- Customer services and digital strategy 2012-2024 [pdf document]
- Customer engagement strategy [pdf document]
- Housing Management Policy 2022-26 [pdf document]
- Housing Management Policy (Arabic) [pdf document]
- Housing Management Policy (Dari) [pdf document]
- Housing Management Policy (Polish) [pdf document]
- Housing Management Policy (Ukrainian) [pdf document]
- Anti-Social Behaviour Policy 2022-26 [pdf document]
- Anti-Social Behaviour Policy (Arabic) [pdf document]
- Anti-Social Behaviour Policy (Dari) [pdf document]
- Anti-Social Behaviour Policy (Polish) [pdf document]
- Anti-Social Behaviour Policy (Ukrainian) [pdf document]
- Being a good neighbour [pdf document]
- Leaseholders Booklet [pdf document]
- Tenants Compensation Form for Improvements 2022 [pdf document]
- Low cost home ownership policy [pdf document]
- Housing Services damp, mould and condensation policy 2023-2027 [pdf document]
- Fire Safety Policy for Sheltered and Extra Care accommodation 2022-2027 [pdf document]
Sign up documents
- Electrical maintenance checks [pdf document]
- Fire safety in the home [pdf document]
- Home contents insurance application [pdf document]
- Water safety [pdf document]
- Your money and your rent [pdf document]
- Housing Plus leaflet [pdf document]
Useful links
- Darlington sustainable community strategy [pdf document]
- Youth offending service
- Civic enforcement
- Comments, compliments and complaints policy [pdf document]
- Data protection and freedom of information
- Domestic abuse
- Safeguarding partnership [external link]
- Public health
- Learning and skills
How to contact us
There are several ways you can contact us:
- If you are already our tenant use your Darlington Home Online account. Register for a Darlington Home Online account[external link] orlog in to your account[external link]. More information on your Darlington Home Online account.
- Emailing [email protected]
- Calling us on 01325 405333
Tenants can report emergency repairs to 01325 405333 24/7 365 days a year.
What if I am not satisfied with the response?
We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:
- using their online complaints form
- emailing: [email protected]
- calling the Complaints team on 01325 406777