Performance

Our aim is to provide an excellent, timely, cost effective and relevant service across all that we do.

This page shows our performance statistics for the previous month.

Our performance as at Friday 30 September 2022

56.9 days

Average relet time for properties in the previous month

97.29%

% of rent collected in the previous month

50

Number of new tenancies started in the previous month (including transfers)

67

Number of positive outcomes for customers accessing Housing Options team in previous month

54

Number of ASB cases resolved in the previous month

Average relet time for properties in the previous month

This shows how many days it takes us to re-let our homes from the day the property becomes empty, to the day a new tenancy starts. Properties which require major works are excluded.

Turning our properties around quickly means we can house as many residents as possible, but we also make sure our homes are in good shape, ready for our tenants to enjoy.

% of rent collected in the previous month

This is how much rent we have collected, as a proportion of the rent we are owed on HRA (Housing Revenue Account) dwellings.

This excludes empty properties and includes arrears brought forward. The more rent we collect, the more money we have available to support tenants and improve your homes.

Number of new tenancies started in the previous month (including transfers)

This figure shows how many new tenancies started during the month.

Some of these will be new to Social Housing, some may have moved from another Social Housing provider, and some may already be our tenants who are moving to a different property.

Number of positive outcomes for customers accessing Housing Options team in previous month

Total number of households within the period where new positive outcomes have been recorded and homelessness has been prevented or relieved.

Positive outcomes include getting a private rented property or social rented property, or successfully engaging in support and moving on.

We have a very effective and hard-working Housing Options team who aim to prevent homelessness in the borough wherever possible.

Number of ASB cases resolved in the previous month

We are committed to ensuring that all of our tenants enjoy their right to a safe home and community.

We aim to investigate, deal with and close our ASB cases within a timely manner. The average time taken for us to close a case is 25 days.

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