Fuel poverty and home energy saving

For help and guidance about energy costs for business visit Invest in Darlington - Cost of living business support [external link].

Fuel poverty and home energy saving

Improving home energy efficiency can help you to:

• save money
• enjoy a warmer home
• reduce your impact on the environment

Energy-saving improvements

Grants are available to help with installation costs

• Energy Company Obligation (ECO) scheme
• The Great British Insulation Scheme [external link]
• Boiler Upgrade Scheme

Energy Company Obligation (ECO) and ECO Flex schemes

These schemes aims to help residents who are:

• living in fuel poverty
• on low income
• vulnerable to the effects of living in a cold home

Read more about the ECO and ECO Flex schemes

Statement of Intent

Read our current Statement of Intent [pdf document] which sets out our criteria for the ECO and Great British Insulation schemes which run until March 2026.

Warm Homes: Local Grant

If you would like further information on this scheme please contact [email protected]

Boiler upgrade scheme

The government has announced that grants of between £5,000 and £7,500 will be made available for homeowners to install low carbon heating systems such as Air Source Heat pumps.

Air source heat pumps use the air as a source of heat. They absorb heat from the outside or surrounding air and transfer that into useable heat in the home for space or water heating, or both.

Find out more about the Boiler Upgrade scheme [external link]

Help with VAT

From 1 April 2022 to 31 March 2027, there is 0% VAT on the installation of energy-saving materials including heat pumps and biomass boilers.

Energy advice

How do I find my home's EPC rating?

An EPC contains information about a property’s energy use and typical energy costs and gives the property an energy efficiency rating from A (most efficient) to G (least efficient).

The EPC is valid for 10 years and details recommendations about how to reduce energy use and save money.

To view your property's EPC go to the gov.uk find an energy certificate page [external link].

Your EPC may have recommendations on what measures can make your home more efficient.

There is general advice available on the Energy Saving Trust’s website [external link].

You may also be eligible for discounts if you’re an older person or have a low income.

Information is available on the gov.uk cost of living page [external link].

Information on heating-related benefits is available on the Government Website at Help for households [external link].

Switch energy supplier

The best energy deal for you will depend on your usage and circumstances, so if you’re thinking about switching it’s important to make sure you get a deal that’s right for you.

You can assess the different deals from suppliers using an Ofgem-accredited price comparison website.

Find out more information on Ofgem switching energy supplier [external link].

If you do chose to switch and if you are private tenant, you don’t need your landlord’s permission to switch unless they pay your energy bills. It is always best to let them know regardless.

Energy debt

If you’re struggling to pay your energy bills, you are not alone.

1 in 5 households is in debt to their energy supplier and but there are a few things that can help.

If you paying off debt with a pre-payment meter and you rely on electric heating make sure your supplier knows as they may be able to change your payment plan amounts.

Many companies now also have funds to help people in urgent need repay their debt.

There are a number of energy companies who offer grants and schemes [external link] that are open to anyone - you don't have to be a customer.

Advice

If you would like advice on energy efficiency and information on the available schemes, switching suppliers or Fuel debt advice.

The Green Doctor team are offer virtual online sessions and home visits.

You can also contact Green Doctors on:

• Phone 0300 303 3292
• email: [email protected]
• website: Green Doctor [external link]

Advice on the National Energy Action website [external link].

NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.

Telephone 0800 304 7159 Open Monday-Friday, 10am-12noon

Need help contacting or dealing with your energy supplier?

Citizens Advice have powers to advocate for energy consumers.

In the first instance, call the consumer line and select energy advice on 0808 223 1133.

If you don’t have gas or electricity because you can’t top-up your prepayment meters, or you’re at risk of running out of credit and can’t top-up, ask Citizens Advice to negotiate on your behalf with your energy supplier.

You can also ask Citizens Advice to refer you to The Extra Help Unit if your energy supplier has threatened to disconnect your supply or install a prepayment meter under warrant.

Breathing Space scheme

Breathing Space (sometimes called the 'Debt Respite Scheme') is a free government scheme.

It could give you up to 60 days' space from creditors to focus on getting debt advice and setting up a debt solution.

If you apply and are eligible, all creditors will be informed.

They must stop any collection or enforcement activity.

You'll still need to keep making your regular payments if you can afford to.

StepChange [external link] can help with applications.

For more information of managing debt see our money debts and benefits page.