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Paying your rent

There are lots of ways to pay your rent:

Darlington Home Online

You can pay your rent and manage your tenancy online.

Register[external link] or log in[external link].

To register you will need your tenancy reference number and an email address.

Direct debit

Pay your rent automatically from your bank/building society.

Complete and return a direct debit form [pdf document].

If you are a Darlington Credit Union customer you will be unable to set up a Direct Debit to pay your rent. Please contact them for more advice on this.

Standing order

You can set this up via your online banking or by filling out a standing ord​er form [pdf document].

By phone 

Pay your rent 24 hours a day by calling 0300 456 2671.

Post Office or Pay Zone

Use your plastic payment card at any Post Office or Pay Zone shop [external link].

Town Hall

Make cash or card payments, Monday to Friday, in the customer services centre.

This is the 9 digit tenancy number shown on the bottom right hand side of your Girobank plastic card.

If you do not know your tenancy number contact us. If you have lost your card we will replace it.

To protect you we are only able to discuss your rent account with you.

You can allow someone to speak on your behalf.

If you want us to speak to someone else on your behalf please complete and return an access to personal information form[pdf document].

You can claim Universal Credit online [external link]. If you need help contact Citizens Advice[external link].

Use the benefits calculator to see if you are entitled to Housing Benefit.

If you are, you can apply for housing benefit online.

What if I can't pay my rent?

If you are struggling to pay your rent please contact us as soon as possible.

We have a specialist tenancy sustainment team who can give you advice and support. So please tell us if you have a problem.

How to contact us

There are several ways you can contact us:

Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.

What if I am not satisfied with the response?

We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:

Install our web app.