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Northumbrian Water Social Tariff

We collect water charges as part of your rent charges, unless you have a water meter. There are a number of options if you are having difficulties with this charge or need additional support from Northumbrian Water.

You can apply for a water meter to be installed direct through Northumbrian Water. If you do not use a lot of water this may be a more affordable option for you.

You can check to see if this would save you money by using the water use calculator on the Northumbrian Water water meter webpage [external link].

Over the last 2 years we have helped our tenants to access over £572K in additional money from Northumbrian Water to help towards their water charges.

To check your initial eligibility for this discount, contact our Tenancy Sustainment team who can check your eligibility and help you make a claim.  Further information about the scheme is available on the Northumbrian Water discount scheme webpage [external link].

Northumbrian Water offer a priority service to those who need extra support due to age, disability, mobility issues, illness, mental health, life changes, communication needs, or have children under five.

You can find out more in the Northumbrian Water priority services webpage [external link], or contact our Tenancy Sustainment team.

How to contact us

There are several ways you can contact us:

Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.

What if I am not satisfied with the response?

We aim to work closely with our residents, listen to their views and resolve any concerns.

If you are unhappy with the response from the Housing team you can make a complaint through the complaints procedure.

Contact the Complaints Team:

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