Lifeline and Telecare

a Lifeline user wearing a pendant

Lifeline

Lifeline gives you the freedom to live independently. This is because you have security of knowing that you can always get help when you need it. If you are living alone, unwell or caring for someone Lifeline could be the service for you.

A small pendant is worn around the neck or on the wrist. This gives you the freedom to move around your home and garden. The pendant range has good coverage and we will test this when we install the equipment.

A hub is provided which one of our officers will install along with your pendant. This requires an active telephone line or Wi-Fi signal and an electricity supply to work.

By pressing the pendant a call is made via the hub to our CCTV office who are ready to take your call. Lifeline response Officers are also ready to visit your home should they be needed. Darlington Lifeline provides a local service which means you can call for help 24 hours a day.

Lifeline securely store keys to your home at the Town Hall. This is so we can quickly and safely enter your home in an emergency.

Telecare

Telecare is a range of equipment that is easy to wear and use. It gives people the reassurance to continue independently with everyday life. It can also give family and carers the assurance that their loved one can get help at any time. Telecare devices work a bit differently to the standard Lifeline pendant.

One of the most popular devices we install is a falls detector. This works by identifying when the wearer has fallen. It then sends an automatic call through to our CCTV office. This means that the wearer does not need to push the pendant to tell us they have fallen

You can view the list of other pieces of Telecare equipment [pdf document]

examples of Telecare equipment

Please ensure that you have an active phone line or WiFi connectivity and a modern 3 pin plug socket (close to your phone line).

You can ring our office on 01325 406888, if you are unable to make this call yourself then someone could do this on your behalf.

We will then make an appointment to come to your home and demonstrate the equipment which we hope to leave at your property on the day.

You can find out more information in our Lifeline and Telecare guide[pdf document]

Please ensure that you have an active phone line or WiFi connectivity and a modern 3 pin plug socket (close to your phone line).

If you are a self-funding customer, you can ring directly through to the main Lifeline office number 01325 406888 and arrange an install. If you have other needs that require a community care assessment, then Telecare could also be assessed for by Adult Social Care. To arrange an assessment at home you can ring 01325 405333 and ask for First Point of Contact.

You can find out more information in our Lifeline and Telecare guide[pdf document]

When winter rolls around it brings inevitable illnesses such as coughs and colds. Find out more information via the insulation guide [external link]

Interested in Lifeline/Telecare?

call us on 01325 406888