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Team Leader/Supervisor (Level 3)

Who is this Apprenticeship for?

This course is for any eligible candidates who wish to develop their knowledge, skills and behaviours in team leader/ supervisory focused role within any industry.

A Team leader or ​supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions, and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing, and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Typical job titles include: Supervisor, Team leader, Project officer, Shift supervisor, Foreperson, and Shift manager.

Key responsibilities are likely to include;

  • supporting, managing and developing team members
  • managing projects
  • planning and monitoring workloads and resources
  • delivering operational plans
  • resolving problems
  • building relationships internally and externally

Are there any entry requirements?

Must be a UK citizen, or have the right of abode in the UK, or is a citizen of a country that is within the EEA and have been ordinarily resident in the UK, the EU or the EEA continuously for the previous three years before the start of learning.

Candidates will have achieved a minimum of GCSE Grade 9-4 (A*-C) or equivalent in English and Maths. We also offer Functional Skills English and maths at Level 1 and Level 2 for those needing to gain these qualifications prior to enrolment.

Apprentices must be employed, for a minimum of 30 hours, in a role that suits the skills requirements of this apprenticeship.

New applicants will be contacted by a vocational delivery tutor to determine suitability/eligibility prior, give information and advice on the next steps.

Shortlisted applicants will be sent to the employer, to then follow their recruitment procedure. Unsuitable applicants will be sign-posted to other areas of our service to develop transferable/employability skills, with a view to ensuring they are suitable for other apprenticeship positions in the future.

What is the curriculum intent of this Apprenticeship?

The structure and delivery of the course curriculum will enable you to develop the skills, knowledge and behaviours to reflect the needs of local and regional employers, gain qualifications and be successful in this area.

The curriculum is planned and sequenced to enable learners with previous knowledge and experience to develop the new skills needed to progress to the next stage of their career, training, education or employment.

The curriculum is flexible and responsive to learner demands and can be tailored to suit individual needs, arising from any current and dynamic issues affecting their role, which can be addressed during workshop sessions.

As an apprentice you will need to be able to demonstrate knowledge and practical skills at the end of your apprenticeship training programme and understand how this reflects the needs of the local, regional and national economy.

What will the Apprenticeship cover?

The Team Leader/ Supervisor Level 3 Apprenticeship will develop the knowledge and understanding of:

Interpersonal excellence – managing people and developing relationships

Leading people

  • Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity, and inclusion

 Managing people

  • Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour

 Building relationships

  • Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives


  • Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback, and understand how to raise concerns

 Organisational performance - delivering results

 Operational management

  • Understand how organisational strategy is developed. Know how to implement operational and team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business

 Project management

  • Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools


  • Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun

 Personal effectiveness – managing self

 Awareness of self

  • Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence

 Management of self

  • Understand time management techniques and tools, and how to prioritise activities and approaches to planning

 Decision making

  • Understand problem solving and decision-making techniques, and how to analyse data to support decision making

Develop the skills in

Leading people

  • Able to communicate organisation strategy and team purpose and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.

 Managing people

  • Able to build a high-performing team by supporting and developing individuals and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.

 Building relationships

  • Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely) and identify and share good practice across teams. Building relationships with customers and managing these effectively.


  • Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback

 Organisational performance – delivering results

 Operational management

  • Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions.  Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data and create reports.

 Project management

  • Able to organise, manage resources and risk, and monitor progress to deliver against the project plan.  Ability to use relevant project management tools and take corrective action to ensure successful project delivery.


  • Applying organisational governance and compliance requirements to ensure effective budget controls.

Develop and exhibit the behaviours, below, in the workplace:

Takes responsibility

  • Drive to achieve in all aspects of work. Demonstrates resilience and accountability


  • Determination when managing difficult situations.

Open, approachable, authentic, and able to build trust with others.  Seeks views of others


  • Flexible to the needs of the organisation. Is creative, innovative, and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.


  • Sets an example, and is fair, consistent, and impartial.  Open and honest. Operates within organisational values

End Point Assessment

To trigger the End Point Assessment, you must have:

  •  Proof of English & maths GCSE minimum grade 4+ (C+) or equivalent level 2 qualification
  • Completed a showcase portfolio, demonstrating how you have met the knowledge, skills and behaviours

 The End Point Assessment consists of:

  •  Presentation: A 20- minute presentation, based on a presentation title supplied post gateway by the EPAO, and 30 minute question and answer session (50 minutes in total)
  • Professional Discussion: A 60-minute structured discussion, underpinned by a portfolio of evidence, with the Independent Assessor. This is to draw out the best of the apprentice’s competence and excellence and cover the knowledge, skills and behaviours

 This standard will be graded as Distinction, Pass or Fail

What could I do when I have finished this Apprenticeship?

On completion, apprentices may choose to register as Associate Members with the Chartered Management Institute and/or the Institute of leadership and management, to support their professional career development and progression.

The team leader/ supervisor role may be a gateway to further career opportunities, such as management or senior support roles.

You may wish to pursue a career as a supervisor or team leader and / or decide to join the Operational Departmental Manager (Level 5) Apprenticeship

This qualification supports progression onto the following ILM/City & Guilds qualifications:

  • Level 4 Award, Certificate and Diploma in Leadership and Management
  • Level 5 Diploma for Operational Leaders and Managers
  • Level 5 Award, Certificate and Diploma in Leadership and Management
  • Level 3 Award & Certificate in Effective Coaching/Mentoring
  • Level 5 Certificate & Diploma in Effective Coaching & Mentoring

Where and when will I learn?

During the course you will be expected to attend the training centre (Lingfield Way) once a month to work towards the mandatory elements of the standard via the e-portfolio. The remaining days will be spent working with your employer gaining the skills, knowledge and behaviours required in preparation for End Point Assessment (EPA). Functional Skills English and maths are embedded into your training programme. 

Please note, training can also take place via Teams

This on-programme taught element will typically take 22months, but this is based on a vocational initial assessment to determine prior learning in this area. The End Point Assessment will be completed within 4 months of completing the on-programme taught element

How much will the Apprenticeship cost?

There are no fees for this apprenticeship.

What do I do next?

You can:

View our latest vacancies

Or you can:

  1. Apply for this apprenticeship area to be entered into a 'pool of candidates'. When a relevant vacancy becomes available we will contact you.
  2. If you are already employed in this area and wish to join the apprenticeship training, or have identified an employer wishing to start you as an apprentice in this area, please contact us

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