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Hospitality Supervisor (Level 3)

Who is this Apprenticeship for?

This course is for any eligible candidates who wish to develop their knowledge, skills, and behaviours in a supervisory focused role within the hospitality sector.

A hospitality ​supervisor can work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels, or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same, but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.

Typical job titles include Supervisor, Team leader, Project officer, Shift supervisor, Foreperson, and Shift manager.

Key responsibilities are likely to include;

  • Supporting, managing and developing team members
  • Managing projects
  • Planning and monitoring workloads and resources
  • Delivering operational plans
  • Resolving problems
  • Building relationships internally and externally

Are there any entry requirements?

Must be a UK citizen, or have the right of abode in the UK, or is a citizen of a country that is within the EEA and have been ordinarily resident in the UK, the EU or the EEA continuously for the previous three years before the start of learning.

Candidates will have achieved GCSE Grade 9-4 (A*-C) or equivalent in English and Mathematics. We also offer Functional Skills English and maths at Level 2 for those needing to gain these qualifications prior to enrolment.

Apprentices must be employed, ideally for a minimum of 30 hours, in an existing role with Team Leader and/or Supervisory responsibilities to meet and develop the skills, knowledge and behaviours needed to be successful in this area.

What is the curriculum intent of this Apprenticeship?

The structure and delivery of the course curriculum will enable you to develop the skills, knowledge, and behaviours to reflect the needs of local and regional employers, gain qualifications and be successful in this area.

The curriculum is planned and sequenced to enable learners with previous knowledge and experience to develop the new skills needed to progress to the next stage of their career, training, education, or employment.

The curriculum is flexible and responsive to learner demands and can be tailored to suit individual needs, arising from any current and dynamic issues affecting their role, which can be addressed during workshop sessions.

As an apprentice you will need to be able to demonstrate knowledge and practical skills at the end of your apprenticeship training programme and understand how this reflects the needs of the local, regional, and national economy.

What will the Apprenticeship cover?

The Hospitality Supervisor Level 3 Apprenticeship will develop the knowledge and understanding of:


  • Motivating the team
  • Financial operations
  • Business area interaction
  • Business operation procedures
  • Minimise risks
  • Technological support


  • Team coordination
  • Achieving targets
  • Communication Methods
  • Knowledge and skills required by hospitality teams

Customer Types

  • Customer profiles
  • Marketing and sales
  • Product and brand standards


  • Leadership styles
  • Working with individuals with diverse needs

Develop the skills in:

  • Contribute and monitor operational procedures
  • Operating within budgets
  • Supervise the delivery of quality service
  • Monitoring teams
  • Problem solving
  • Use technology effectively
  • Plan, resources and organise team
  • Setting realistic objectives
  • Effective methods of communication
  • Actively support team members to maximise potential in their role
  • Coordinate the team
  • Implementing marketing and sales strategies
  • Using leadership styles
  • Ensure team are aware of diversity policies

Demonstrate behaviours in:

  • Personal drive
  • Operating astutely and credibly
  • Quality focused
  • Promoting benefits of standard operating procedures
  • Solution focused
  • Championing the use of technology
  • Awareness of individual needs
  • Encouraging team to demonstrate personal pride in their role
  • Striving to continuously improve the effectiveness of personal communications
  • Promoting wider business and opportunities for development within team members role
  • Proactively encourage a customer centric culture
  • Proactive in sales and marketing
  • Demonstrating belief in brand and product
  • Leading by example
  • Acting as a role model

End Point Assessment Methods

To trigger the End Point Assessment, you must have:

  • Proof of English & maths GCSE minimum grade 4+ (C+) or equivalent level 2 qualification
  • The apprentice employer must confirm that they are working at or above the occupational standard

 The End Point Assessment consists of:

  • Knowledge Test: 2 hour (including 30 minutes reading time) on demand multiple choice test
  • Practical Observation: 4-hour observation of the apprentice in the working environment
  • Business Project: Project to look at an opportunity / challenge / idea to make an improvement to the business.
  • Professional Discussion:1.5 hour structured meeting, led by the independent end assessor, involving the apprentice and employer.

This standard will be graded as Distinction, Pass or Fail.

What can I do when I have finished this Apprenticeship?

The hospitality supervisor role may be a gateway to further career opportunities, such as management or senior support roles.

You may wish to pursue a career as a supervisor or team leader and / or decide to join the Operational Departmental Manager (Level 5) Apprenticeship

Where and when will I learn?

During the course you will be expected to attend one of our training centre, once a month to work towards the mandatory elements of the standard via the e-portfolio. The remaining days will be spent working with your employer gaining the skills, knowledge and behaviours required in preparation for End Point Assessment (EPA). Functional Skills English and maths are embedded into your training programme. 

*Please note, Training can also take place via Teams

This on-programme taught element will typically take 12 months, but this is based on a vocational initial assessment to determine prior learning in this area. The End Point Assessment will be completed within 3 months of completing the on-programme taught element.

How much will the Apprenticeship cost?

There are no fees for this apprenticeship.

What do I do next?

You can:

View our latest vacancies

Or you can:

  1. Apply for this apprenticeship area to be entered into a 'pool of candidates'. When a relevant vacancy becomes available we will contact you.
  2. If you are already employed in this area and wish to join the apprenticeship training, or have identified an employer wishing to start you as an apprentice in this area, please contact us

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