How to sign up and log in

Signing up for a My Darlington+ account is free and easy!

How to sign up

Click on the link at the top-right of the page which says Register

Login Prompt

You will then see the signup page below.

The user name must be unique, we'd usually recommend using your email address.

Your full name is used to welcome you to My Darlington+ when you log in, and also when you subscribe to additional things such as viewing your council tax online.

Next, enter a password. Passwords must be at least 6 characters and contain the following: 

  • At least 1 uppercase letter
  • At least 1 lowercase letter
  • At least 1 number
  • At least 1 special character for example @, /, ?, !
  • At least five characters
  • Overall length at least 6

For instance a password of @Bluesky1 or Cat&D0g.

Your password will be known only by you. Keep it safe and don't tell it to anyone. We will never ask you for your password.

Next enter your email address. You will need to provide a valid email address (once you have registered you will be sent an email in order to validate your account).

You cannot use the same email address for more than one account.

Finally you will need to enter a postcode to find an address. Enter a postcode and click on the 'Lookup' button.

Select your address from the list.

Click the Create Account button. You will then see a confirmation screen saying you have signed up to My Darlington+ and you will receive an email. Click on the link in the email to activate your account.

If clicking on the link doesn't work, try copying and pasting it into your browser.

Logging in

Once you have created your account and verified it, you can log into your account by clicking on Login link in the top right of the page, enter your user name and password and click Login.

If you forget your password, click the Forgot your login details? link. If you enter your email address then you will be emailed a new password.

You can change your new password to something more memorable by clicking on edit your profile on the far-right hand side of the page.

You can set it so that your account details are remembered every time you visit our website. To do this check the stay logged in?button on the login screen.

If you are on a public computer or don't want people to access your account once you are finished, click Logout when you are done.

My account has been locked out

Your account is locked out when you enter an incorrect password more than five times in a row. You can request a new password by going to Reset my My Darlington+ password and entering your email address. You may want to check your junk mail/spam folder to make sure the email hasn't appeared in there.

Entering this password will reactivate your account.

I have forgotten my password

If you have forgotten your password, click the  Forgot your login details? link which is on the logging in screen. If you enter your email address then you will be emailed a 4 digit code and a link. Follow the link in the email and enter the code as prompted.

If you haven't received an email, you may want to check your junk mail/spam folder to make sure the email hasn't appeared in there.

Why is the password I requested so long?

When you request a new password, the new password we email out to you is very long and contains lots of special characters. It has been automatically generated in order to ensure that nobody will be able to guess it. It may be easier to cut and paste it rather than trying to type it in.

If you do wish to type it in manually, the password is case sensitive

When you have used your new password to log into My Darlington+, you can change it to something more memorable by clicking on the 'My Profile' tab at the top. You will be asked to confirm your existing password.

I have forgotten my username

If you have forgotten your username,go to the login screen and click on the Forgot your login details? link. Enter your email address into the 'Recover Your Username' box and we will send you your username.

Updating your account - what to do if your details change

You can update your address, name and password by signing into My Darlington+ and going to the My Profile tab.

You do not need to create a new My Darlington+ account if your address details change.

Deleting your account

If you would like to delete your account simply click on the yellow button link at the bottom of the My Profile page. You will be asked for your email address in order to confirm your accounts deletion.