Opportunities

Delivering Adult Social Care service online, provides a number of opportunities for people and our workforce:

For people it means;

24/7 access at a time that is convenient to them,
freeing up time to do things that are important to them as opposed to travelling (particularly important for people living in rural areas),
avoiding queuing and waiting in lengthy call queues to access services,
accessing services at a pace that works for them,
accessing services in the comfort of their own home and with their own technology
accessing resources available in the wider community through clear signposting

delivering services in a more cost effective way,
reducing human intervention and reducing the risk or error,
a clear auditable trail of activities,
freeing up resources to focus on the services that can’t be delivered online and helping people to access online services.