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Your neighbourhood FAQs

Here are some of the questions we are asked most often relating to issues in your neighbourhood and how you can get involved.  If you can't find the answer to your question here, please get in touch with us via the details at the bottom of the page.

The Tenants' Panel is made up of volunteers from your community who represent all Darlington Borough Council tenants. More information can be found on the Tenants' Panel webpage [internal link] or by contacting our tenant involvement officers Matt and Sara on 01325 406682 or 01325 403245

Please email us at [email protected] with your details to let us know you are interested, if you prefer to speak to us, please call 01325 406682 or 01325 403245

Our Housing Community Fund offers a financial contribution to support tenant led activities and projects that make a difference to the community and help to promote social, environmental, and economic wellbeing. Further information and how to apply can be found on the Community Fund webpage [internal link].

A summary of recent events can be found here [internal link].

Details of the housing officers, councillors, churches and refuse collection dates in each of our housing neighbourhoods can be found on the Neighbourhood Profile pages [internal link].

We have a dedicated Darlington Borough Council Housing Facebook page [external link] where important information is also shared for our tenants.  Why not follow us?

How to contact us

There are several ways you can contact us:

Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.

What if I am not satisfied with the response?

We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:

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