Paying your rent
Good news for council tenants in receipt of Universal Credit!
Over the next few months managed payments from your Universal Credit account (APA’s) will start to be paid to us on the same day as you receive your payments. This should stop any delays in your housing costs being paid. It will help you be able to keep on top of your rent account easier.
Don’t forget if you have signed up for Darlington Home Online you can access your rent account 24/7, 365 days. You can see your payments going onto your account and your balance. Watch out for updates on this page and social media for Darlington’s go live date for the UC payment changes.
Housing Payment Restrictions
Unfortunately, because of the coronavirus outbreak, Town Hall is not currently available for payments. This is in line with the Government recommended advice. If you need to make a payment then the best method is:
- online via Darlington Home Online - Register here[external link] or log in here[external link]. To register you will need your tenancy reference number and an email address.
- over the phone - call us on 0300 456 2671
- through your bank
We understand what a worrying time this is, and we haven't taken this decision lightly. Thank you for understanding - we will update you as soon as possible.
There are lots of ways to pay your rent:
Darlington Home Online
Pay your rent automatically from your bank/building society. Complete and return a direct debit form [pdf document], (* please note if you are a Darlington Credit Union customer you will be unable to set up a Direct Debit to pay your rent, please contact them for more advice on this).
You can set this up via your online banking or by filling out astanding order form [pdf document]
Pay your rent 24 hours a day by calling 0300 456 2671
Post Office or Pay Zone
Use your plastic payment card at any Post Office or Pay Zone shop [external link]
Make cash or card payments, Monday to Friday, in the customer services centre
This is the 9 digit tenancy number shown on the bottom right hand side of your Girobank plastic card. If you do not know your tenancy number contact us. If you have lost your card we will replace it.
What if I can't pay my rent?
If you are struggling to pay your rent please contact us as soon as possible. We have a specialist tenancy sustainment teamwho can give you advice and support. So please tell us if you have a problem.