Paying your rent

Universal Credit

Good news for council tenants in receipt of Universal Credit!

Over the next few months managed payments from your Universal Credit account (APA’s) will start to be paid to us on the same day as you receive your payments. This should stop any delays in your housing costs being paid. It will help you be able to keep on top of your rent account easier.

Don’t forget if you have signed up for a digital tenancy you can access your rent account 24/7, 365 days. You can see your payments going onto your account and your balance. Watch out for updates on this page and social media for Darlington’s go live date for the UC payment changes.

Housing Payment Restrictions

Unfortunately, because of the coronavirus outbreak, Town Hall is not currently available for payments. This is in line with the Government recommended advice. If you need to make a payment then the best method is:

  • online via Digital Tenancy - Register here[external link] or log in here[external link]. To register you will need your tenancy reference number and an email address.
  • over the phone - call us on 0300 456 2671
  • through your bank

We understand what a worrying time this is, and we haven't taken this decision lightly. Thank you for understanding - we will update you as soon as possible.

There are lots of ways to pay your rent:

Digital Tenancy

You can pay your rent and manage your tenancy online.Register here[external link] or log in here[external link]. To register you will need your tenancy reference number and an email address.

Direct debit

Pay your rent automatically from your bank/building society. Complete and return a direct debit form [pdf document]

Standing order

You can set this up via your online banking or by filling out astanding order form [pdf document]

By phone 

Pay your rent 24 hours a day by calling 0300 456 2671

Post Office or Pay Zone

Use your plastic payment card at any Post Office or Pay Zone shop [external link]

Town Hall

Make cash or card payments, Monday to Friday, in the customer services centre

This is the 9 digit tenancy number shown on the bottom right hand side of your Girobank plastic card. If you do not know your tenancy number contact us. If you have lost your card we will replace it.

To protect you we are only able to discuss your rent account with you, unless we have your authorisation to speak to someone else on your behalf. If you want us to speak to someone else please complete and return an access to personal information form[pdf document]. 

You can claim Universal Credit online [external link]. If you need help contact Citizens Advice[external link].

Use the benefits calculator to see if you are entitled to Housing Benefit. If you are, you can apply forit onlinehere.

What if I can't pay my rent?

If you are struggling to pay your rent please contact us as soon as possible. We have a specialist tenancy sustainment teamwho can give you advice and support. So please tell us if you have a problem.