2024.11.28 Safety Report: woom ORIGINAL 6 (2016-2020) and woom OFF/OFF AIR 5 & 6 (2019-2020)
28 November 2024
The following notice has been issued by the Office for Product Safety and Standards.
Product
woom ORIGINAL 6 (2016-2020) and woom OFF/OFF AIR 5 & 6 (2019-2020)
Type
Hobby / sports equipment - Children's bicycle
Brand
woom
Country of origin
Austria
Product description
The crank set consists of 2 crank arms, 1 black aluminium chainring, and 1 black aluminium chainring guard.
Models
woom ORIGINAL 6 (2016-2020) and woom OFF/OFF AIR 5 & 6 (2019-2020)
Affected products (product name - sales period)
woom ORIGINAL 6 (26") - 2016 to 2020
woom OFF/OFF AIR 5 & 6 - 2019 to 2020
Hazard
The cranks on the affected models can fatigue and break during use, which could result in the user falling from the bike and injuring themselves.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
Modification programme.
Woom requests that owners of the affected woom ORIGINAL, woom OFF or woom OFF AIR please refrain from riding their bikes until the cranks have been replaced by a specialist.
Please access the Online Crank Checker on the woom website to check if your model is affected. If yes, order the newest woom crankset for free and find your nearest woom dealer using the woom retailer search function. Once you have located your nearest dealer, you can make an appointment to get your cranks replaced for free.
Please access the woom safety notice on the woom bikes website for further details. For any further questions please contact [email protected].
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