2025.01.15 Recall: Morco - Gas Water Heaters: Primo (MP) / EUP
15 January 2025
The following notice has been issued by the Office for Product Safety and Standards.
Product
Morco Gas Water Heaters: Primo (MP) / EUP
Type
Gas appliances and components - Gas Water Heater
Product identifiers
Affected products are one of four models of open-flued water heaters: Primo 6 (MP6), Primo 11 (MP11), EUP6 and EUP11
Country of origin
Italy
Product description
White domestic gas water heater. Affected models were supplied between 2018 and 2023
Hazard
A safety issue has been identified with Morco Open-Flued Gas Water Heaters which may be installed in mobile homes, caravans and domestic settings.
The product presents a risk of fire, explosion and injuries. There is a risk of gas leaking which, if ignited, may cause burns, explosions and injuries.
The products are not in conformity with the requirements of Regulation 2016/426.
Corrective action
Morco have initiated a recall for affected appliances.
Owners of gas water heaters installed (including those which have previously received a safety upgrade) should contact Morco immediately to discuss next steps. Owners should not attempt to check or test the appliance themselves.
Further information, including a form to request a refund or a replacement, can be accessed at the following link: https://morcoproducts.co.uk/important-water-heater-safety-warning/
Morco Products Ltd can be contacted on telephone number 01482 325456 or by email at [email protected].
Anyone that smells gas, including owners and consumers concerned that their product poses a risk, should contact the National Gas emergency helpline on 0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland.
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