Aids and adaptations to your home
The Council is committed to ensuring that aids and adaptations are accessible to all residents, including our tenants.
We are committed to ensuring that we do everything reasonably possible to ensure that our tenants can live independently in their homes for as long as possible. We aim to ensure that our tenants are aware of the range of options if we are unable for any reason to adapt their current home and to deliver a cost-effective service.
We will work in partnership with agencies including Occupational Therapists, NHS, Housing Asset Surveyors, GPs to ensure that we carry out effective, long-term adaptations that meet tenant’s current and future needs and provide value for money.
It is not always possible for us to adapt a tenant’s current or prospective home and we will work closely with them to find suitable, alternative accommodation when this occurs. We will do everything we can to support tenants through the re-housing process.
Applications for adaptations are assessed on a case by case basis and we will take the following into account:
- Availability of other suitable accommodation within the Borough
- Individual circumstances and local connections
- Future needs of the tenant
- Location of the property
- Type of property
- Suitability of property for adaptation
- Accessibility
- Cost of adaptation
There are 2 types of home adaptations:
- Minor adaptations which include rails, half-steps, door entry systems
- Major adaptations which are larger alterations including ramps, stairlifts, through floor lifts, level access showers, widening of paths or doors
More information can be found in our leaflet about Adaptations in your home. [pdf document]
Mobility Vehicles
It is not always possible for us to adapt a property for a mobility vehicle, when this happens we will work closely with you to find alterative accommodation.
We will assess each application on a case by case basis and we will consider (not exhaustive):
- Type of mobility vehicle (including if it is for internal or external use)
- Location of property
- Size of property and vehicle
- Extent of work required
- Type of property
You can find more information around mobility vehicles on our dedicated Mobility Vehicles webpage [internal link].
You can also find more detailed information in our Guide to Mobility Vehicles in your home[pdf document] leaflet, our Housing Management Policy [pdf document], by talking directly to your Housing Management Officer or your Scheme Manager.
How to contact us
There are several ways you can contact us:
- Using your Darlington Home Online account. Register for a Darlington Home Online account[external link] or log in to your account[external link]. More information on your Darlington Home Online account.
- Emailing [email protected]
- Calling us on 01325 405333
Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.
What if I am not satisfied with the response?
We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:
- using their online complaints form
- emailing: [email protected]
- calling the Complaints team on 01325 406777