Leaseholders

• Administration charge
• Buildings insurance
• Cleaner
• Ground rent (For leases created before 30^th June 2022)
• Grounds maintenance
• Internal (if applicable) & External painting
• Repairs & Major works

You can pay the full amount within 28 days using different methods of payments.

You also can pay in monthly installments. You can do this by making arrangements by calling Xentrall Shared Services. You can call them on 01642 528385 or email them on [email protected].

If you cannot pay your service charge bill, don't ignore it! It will not go away and you could end up losing your home if you don't try to pay it. Call us on 01325 405333 and we can help you.

If you have a query with your statement or bill please email: [email protected]

As a leaseholder, you have the right to improve your home. Some improvements you will need written permission from us. You must ask permission for any alterations/improvements. You can email us at [email protected] or call on 01325 405333 for further information. We do not need to know about minor work such as decorating.

You can report any external repairs relating to your property to us. If you think we are responsible for a repair, call 01325 405333 or visit our repair pages.

If you smell gas our emergency repairs page has further instructions. 

We will consult you about any major works or services to your flat or building. This may be replacing roofs, rewiring communal areas, or replacement doors and windows.

We will tell you the details about the proposed works and when we expect the work to start. Currently all works are limited to a charge of £250.00 per job. In the future we are looking to introduce Section 20 - this is a formal consultation issued by a landlord, freeholder, or managing agent when proposed works or long-term agreements will cost leaseholders above certain thresholds. For major works, consultation is required if the cost per leaseholder exceeds £250.

You are responsible for the maintenance, repair and service of all gas appliances and flues in your property. 

Any installations of gas appliances must be carried out by a gas safe engineer [external link]

You are required to have them checked for safety at least once every 12 months. We request that you send us a copy of the paperwork annually once completed.

If you sublet your property, you have a legal responsibility to your tenant and you must ensure that an annual safety check is carried out on each appliance and/or flue. A record of each safety check must be kept for two years.

All gas hobs need a Flame Failure Device if they are being installed in:

• flats
• maisonettes
• bedsits

The fabric of the building is insured by the Council, through Zurich Municipal. You pay a proportion of the annual premium on your annual leaseholder statement. A copy of the Building Insurance policy Building Insurance Policy [pdf document] is attached.

If you need to make a claim please download the attached claim form [pdf document]. You can also telephone Housing Services on 01325 405333 if you need further advice.