Your Home - Frequently Asked Questions

You can report a repair by either calling us on 01325 405333, emailing us at [email protected] or by using your Darlington Home Online account[external link].

All the details can be found on our Repairs page [internal link].

We will pop a card through your door to let you know we have visited your property, to rearrange the repair you will need to contact us again to arrange another date and time.  If your repair was classed as an emergency and you were given priority we may charge you for the missed appointment.

We are required by law to carry out a safety check every 12 months to make sure your boiler is safe, we will contact you by telephone and letter to arrange an appointment, this can be up to 60 days before the current certificate runs out.

Please see the Your Safety webpages [internal link] for more information about your annual heating service.

We will remove a wasps nest for you, please contact us as you would a normal repair [internal link].

Yes we do, please contact us as you would a normal repair [internal link].

The letter will give you details of what upgrades we are proposing and will give you details of who is carrying out the work.  We will arrange a visit to measure for what we need and we will explain everything to you including dates we would need access to your property.

Further information can be found here [internal link].

Please contact us as soon as possible on 01325 405333, we will arrange for your lock to be changed and for new fobs to be programmed. You can either collect the fobs from the Town Hall or we can arrange for them to be dropped off for you.  

You will be recharged for these repairs, however, you may add the cost to your rent account and pay weekly or monthly if this helps you financially.

If you wish to make improvements to your home, you need to ask permission from us first in writing.

For more details visit the improvements webpage [internal link].

Depending on the kind of property you live in, we may be able to carry out some adaptations to help keep you independent.  Unfortunately this is not always the case, if not, we will help you to look for a new home which is more suitable for your needs, e.g. ground floor accommodation or somewhere with Lifeline support [internal link].

Details about adapting your home can be found here [internal link].