Making your own improvements
If you want to make improvements to your home, you will need to ask permission from us in writing before you carry out any work including:
- alterations to your home such as removing doors; moving walls; installing laminate flooring etc
- putting a greenhouse or shed in the garden
- putting a garage on the property
- fitting a CB aerial or satellite dish
- building a parking space or drive
- building a dovecote or aviary
- decorating the outside of your house.
Even if we give our written permission, you may still need planning permission to meet building regulations. We may withdraw our permission if a nuisance is caused.
Read our guide to making alterations or improvements in your home [pdf document]
If you are a secure tenant and you decide to end your tenancy after you have made authorised improvements you may be entitled to compensation for any improvements that you have made. You should apply for compensation using the Tenants Compensation Claim Form [pdf document].
Planning permission/building regulations
All work done at the property needs to be completed to a high standard. All works involving gas supply must be checked by a Gas Safe registered engineer and all electrical work by an NICEIC approved contractor. Any costs incurred regarding planning should be met by yourself.
How to contact us
There are several ways you can contact us:
- Using your Darlington Home Online account. Register for a Darlington Home Online account[external link] orlog in to your account[external link]. More information on your Darlington Home Online account.
- Emailing [email protected]
- Calling us on 01325 405333
Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.
What if I am not satisfied with the response?
We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:
- using their online complaints form
- emailing: [email protected]
- calling the Complaints team on 01325 406777