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Team Leader (Level 3)

Who is this Apprenticeship for?

This course is for any eligible candidates who wish to develop their knowledge, skills and behaviours in team leader focused role within any industry.

A team leader is found in organisations where there is a need for first-line management and support for teams and senior management. The broad purpose of this role is to provide leadership with operational and project responsibilities. Team leaders manage individuals, teams, or elements of a project, offering direction, instructions, and guidance to achieve set goals. They are vital for the smooth functioning of all departments within an organisation and are often responsible for ensuring that functions are correctly administered and maintained in line with legislation and the organisation’s procedures.

Key responsibilities are likely to include supporting, managing, and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Typical job titles include: Duty Lead, Project Lead, Shift Supervisor, Team Leader or Trading Manager

Key responsibilities are likely to include;

  • Supporting, managing and developing team members
  • Managing projects
  • Planning and monitoring workloads and resources
  • Delivering operational plans
  • Resolving problems
  • Building relationships internally and externally

Are there any entry requirements?

Must be a UK citizen, or have the right of abode in the UK, or is a citizen of a country that is within the EEA and have been ordinarily resident in the UK, the EU or the EEA continuously for the previous three years before the start of learning.

Candidates will have achieved a minimum of GCSE Grade 4 (C) or equivalent Level 2 in English and Mathematics.  We also offer Functional Skills English and maths at Level 1 and Level 2 for those needing to gain these qualifications prior to enrolment.

Apprentices must be employed, normally for a minimum of 30 hours, in a role that suits the skills requirements of this apprenticeship. If you are not already employed, in this type of job role, you could search our apprenticeship vacancy page at:

www.darlington.gov.uk/jobs-and-careers/apprenticeships/apprenticeship-vacancies/

New applicants will be contacted by a vocational delivery tutor to determine suitability/ eligibility prior, give information and advice on the next steps.

Shortlisted applicants will be sent to the employer, to then follow their recruitment procedure. Unsuitable applicants will be signed posted to other areas of our service to develop transferable/ employability skills, with a view to ensuring they are suitable for other apprenticeship positions in the future.

What is the curriculum intent of this Apprenticeship?

The structure and delivery of the course curriculum will enable you to develop the skills, knowledge and behaviours to reflect the needs of local and regional employers, gain qualifications and be successful in this area.

The curriculum is planned and sequenced to enable learners with previous knowledge and experience to develop the new skills needed to progress to the next stage of their career, training, education or employment.

The curriculum is flexible and responsive to learner demands and can be tailored to suit individual needs, arising from any current and dynamic issues affecting their role, which can be addressed during workshop sessions.

As an apprentice you will need to be able to demonstrate knowledge and practical skills at the end of your apprenticeship training programme and understand how this reflects the needs of the local, regional and national economy.

What will the Apprenticeship cover?

The Team Leader L3 Apprenticeship will develop the knowledge and understanding of:

  • Performance management techniques.
  • How to identify the learning needs of others and solutions to address them.
  • Processes and policies which support the delivery of operational requirements.
  • Project management tools and techniques.
  • Relevant regulation, legislation, and compliance that impacts their role and the organisation.
  • Organisational strategy and objectives and how their role impacts on them.
  • How to manage resources to implement operational and team plans.
  • Time management and prioritisation tools.
  • Communication techniques including presentation skills, negotiation and influencing skills.
  • Policy and procedure relating to people and organisational culture.
  • Stakeholder management.
  • Problem-solving and decision-making principles.
  • Principles of change management and continuous improvement.
  • IT and software used to support the activities of the business.
  • External factors that affect the workplace and how they are managed.
  • The impact that internal and external factors such as environmental impacts, have on their role.
  • Leadership and management approaches.
  • The purpose of their role within the organisation.
  • The impact that cross-team working has in the delivery of organisational objectives.
  • How to collate, interpret and communicate data and information to meet the needs of different audiences.
  • The wider social and economic environment in which the organisation operates.
  • Approaches to managing budgets, and options and choices to maximise efficient use of resources.
  • Principles of equity, diversity and inclusion in the workplace and their impact on the organisation and the team.

Develop the skills in:

  • Use resources to implement operational and team plans.
  • Use tools to organise, prioritise and allocate daily and weekly work activities.
  • Able to collate and interpret data and information and create reports.
  • Identify and support the development of the team through informal coaching and continuous professional development.
  • Use information and problem-solving techniques to provide solutions and influence the decision-making process.
  • Use digital tools for planning and project management to monitor project progress
  • Review work processes to identify opportunities to improve performance and for continuous improvement.
  • Use technology and software to produce documentation.
  • Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
  • Manage others through change by identifying challenges and the activities to resolve them.
  • Interpret organisational strategy and communicate how this impacts others.
  • Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
  • Communicate information through different media (face-to-face meetings, emails, etc..).
  • Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
  • Manage and maintain relationships with a diverse workforce and stakeholders.
  • Negotiate with and challenge stakeholders to manage change and reduce conflict.
  • Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
  • Identify future changes in the sector such as technology advances that may impact their organisation.
  • Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Develop and demonstrate the following behaviours:

  • Acts professionally, ethically and with integrity.
  • Supports an inclusive culture, treating colleagues and external stakeholders fairly and with respect.
  • Takes accountability and ownership of their tasks and workload.
  • Seeks learning opportunities and continuous professional development.
  • Works flexibly and adapts to circumstances.

On completion of the on-programme element of the apprenticeship you will enter gateway to the End Point Assessment, which is the final assessment. This will be conducted by an independent end point assessor who will grade the assessment.

End Point Assessment

To trigger the End Point Assessment, you must:

  • English & maths GCSE minimum grade 4+ (C+) or equivalent level 2 qualification proof.
  • Completed a showcase portfolio, demonstrating how you have met the knowledge, skills and behaviours.

The End Point Assessment consists of:

Presentation with questions – 50 mins (20 mins presentation with 30 mins Q&A)

Professional discussion – 60 mins (underpinned with a portfolio of evidence)

This standard will be graded as Distinction, Pass or Fail

What could I do when I have finished this Apprenticeship?

On completion, apprentices may choose to register as Associate Members with the Chartered Management Institute and/or the Institute of leadership and management, to support their professional career development and progression.

The team leader role may be a gateway to further career opportunities, such as management or senior support roles.

You may wish to pursue a career as a supervisor and / or decide to join the Operations Manager (Level 5) Apprenticeship.

 You will also be given information and guidance to continue onto other courses.

Where and when will I learn?

During the course you will be expected to attend the training centre (Lingfield Way – DL1 4QZ) once a month to work towards the mandatory elements of the standard via the e-portfolio. The remaining days will be spent working with your employer gaining the skills, knowledge and behaviours required in preparation for End Point Assessment (EPA). These sessions will allow you to complete coursework, receive instant feedback and ensure you are ready for the End Point Assessment

This on-programme taught element will typically take 18 months, but this is based on a vocational initial assessment to determine prior learning in this area and may be reduced. The course duration is based on the apprentice working 30 hours per week but will be extended if the apprentice works less hours. The End Point Assessment will be completed within 3 months of completing the on-programme taught element.

How much will the Apprenticeship cost?

There are no fees for this apprenticeship.

What do I do next?

You can:

View our latest vacancies

Or you can:

  1. Apply for this apprenticeship area to be entered into a 'pool of candidates'. When a relevant vacancy becomes available we will contact you.
  2. If you are already employed in this area and wish to join the apprenticeship training, or have identified an employer wishing to start you as an apprentice in this area, please contact us

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