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Operations Manager (Level 5)

Who is this Apprenticeship for?

This course is for any eligible candidates who wish to develop their knowledge, skills and behaviours in an operations managerial focused role within any industry.

Operations managers perform leadership and management duties with teams and senior managers to ensure that teams fulfil their roles and meet organisational goals. They are essential to all business models that have an operational area or department with a workforce to lead, manage, and support.

An operations manager is responsible for managing individuals or a team, offering direction, instructions, and guidance to achieve set goals. They are crucial for the smooth functioning of all departments within an organisation and ensure that their functions are administered and maintained in accordance with legislation and the organisation’s policies and procedures. Operations managers provide clear and inclusive leadership and direction within their area of responsibility. This typically involves setting, managing, and monitoring the achievement of core objectives aligned with the organisation’s overall strategic goals. In smaller organisations, they are also likely to contribute to the execution and achievement of these strategic objectives. 

Are there any entry requirements?

Must be a UK citizen, or have the right of abode in the UK, or is a citizen of a country that is within the EEA and have been ordinarily resident in the UK, the EU or the EEA continuously for the previous three years before the start of learning.

Candidates will have achieved a minimum of GCSE Grade 4 (C) or equivalent Level 2 in English and Mathematics.  We also offer Functional Skills English and maths at Level 1 and Level 2 for those needing to gain these qualifications prior to enrolment.

Apprentices must be employed, normally for a minimum of 30 hours, in a role that suits the skills requirements of this apprenticeship. If you are not already employed, in this type of job role, you could search our apprenticeship vacancy page at:

www.darlington.gov.uk/jobs-and-careers/apprenticeships/apprenticeship-vacancies/

New applicants will be contacted by a vocational delivery tutor to determine suitability/ eligibility prior, give information and advice on the next steps.

Shortlisted applicants will be sent to the employer, to then follow their recruitment procedure. Unsuitable applicants will be signed posted to other areas of our service to develop transferable/ employability skills, with a view to ensuring they are suitable for other apprenticeship positions in the future.

What is the curriculum intent of this Apprenticeship?

The structure and delivery of the course curriculum will enable you to develop the skills, knowledge and behaviours to reflect the needs of local and regional employers, gain qualifications and be successful in this area.

The curriculum is planned and sequenced to enable learners with previous knowledge and experience to develop the new skills needed to progress to the next stage of their career, training, education or employment.

The curriculum is flexible and responsive to learner demands and can be tailored to suit individual needs, arising from any current and dynamic issues affecting their role, which can be addressed during workshop sessions.

As an apprentice you will need to be able to demonstrate knowledge and practical skills at the end of your apprenticeship training programme and understand how this reflects the needs of the local, regional and national economy.

What will the Apprenticeship cover?

The Operations Manager Level 5 Apprenticeship will develop the knowledge and understanding of:

  • Presentation skills and methods.
  • Relevant regulation and legislation requirements, and their impact on their team, the individual, their role and the organisation.
  • Legislation and organisational policies relating to equity, diversity and inclusion in the workplace and their impact on the organisation and stakeholders.
  • Approaches to people management, for example recruitment, performance management, reward, and talent management and resource planning.
  • IT and software tools used to support the current and future needs of the organisation, including advances in technology.
  • Methods for researching, analysing, interpreting and evaluating data to inform judgements and enable decision making.
  • Financial management techniques and implications of decisions for budgets.
  • How to identify and manage organisational improvement opportunities.
  • Project management tools and techniques.
  • Methods used to identify, manage and prioritise stakeholder relationships.
  • The current and future needs of the sector and the impact on their organisation.
  • Problem solving and decision-making techniques.
  • Influencing and negotiation models and techniques.
  • Conflict resolution and mediation processes.
  • Communication techniques and approaches.
  • Ethics and values-based leadership theories and principles, for example employee wellbeing.
  • Change management concepts and methods for implementing change within the organisation.
  • Leadership and management tools and techniques.
  • The sector in which the organisation operates and its impact on their role.
  • The continuous development requirements and learning needs of their team.
  • Business continuity principles, including risk assessment, contingency planning and disaster recovery.
  • Organisational policies and procedures, for example health and safety.
  • Responsible organisation policies and practices covering social, environmental, and economic factors, including sustainability.
  • Coaching and mentoring techniques.
  • The strategic direction of the organisation and the impact on operational plans.

 

Develop the skills in:

  • Communicate and present information to stakeholders using different types of media.
  • Identify problems and provide solutions.
  • Manage and set goals and accountabilities for individuals and teams.
  • Analyse performance data for individuals and teams to identify areas for improvement.
  • Manage and influence project activity to deliver within budget and resource requirements.
  • Lead and influence the team and individuals to support an inclusive culture of equity, diversity, and the promotion of well-being.
  • Motivate team members and individuals through collaborative activities, for example one-to-one coaching and team meetings, to achieve organisational goals.
  • Use digital tools to analyse information and monitor performance and budgets to drive the implementation and delivery of plans and projects.
  • Research, interpret and analyse information to inform the implementation of business plans or projects.
  • Evaluate the impact of outcomes from organisational plans or projects to drive the decision-making process.
  • Interpret and implement the practical application of regulation, legislation and organisational policies for stakeholders.
  • Manage continuous improvement and change for their team and organisation.
  • Analyse and prioritise organisation activities in response to the operating environment.
  • Implement business continuity plans, including risk assessment, contingency planning and disaster recovery, to ensure the uninterrupted operation of critical functions.
  • Identify and respond to external factors that may influence the future landscape and evaluate their impact on the organisation.
  • Influence and negotiate with stakeholders to shape and agree goals and outcomes.
  • Manage relationships across multiple and diverse stakeholders.
  • Deliver sustainable services and solutions which allow the organisation to respond to changes in social, economic and environmental factors.
  • Manage and facilitate learning and continuous professional development for their team.
  • Coach and mentor individuals within their team.
  • Develop and implement operational plans that align with the strategic direction of the organisation.

Develop and demonstrate the following behaviours:

  • Acts professionally, ethically and with integrity.
  • Supports an inclusive culture, treating colleagues and stakeholders fairly and with respect.
  • Takes accountability and ownership of their own and the team’s tasks and workload.
  • Seeks learning opportunities and continuous professional development for self and the wider team.
  • Works flexibly and adapts to circumstances.
  • Works collaboratively with others across the organisation and stakeholders.

On completion of the on-programme element of the apprenticeship you will enter gateway to the End Point Assessment, which is the final assessment. This will be conducted by an independent end point assessor who will grade the assessment.

End Point Assessment

To trigger the End Point Assessment, you must:

  • English & maths GCSE minimum grade 4+ (C+) or equivalent level 2 qualification proof.
  • Completed an on-programme project, which will form the basis of their written project report in the EPA
  • Completed a showcase portfolio, demonstrating how you have met the knowledge, skills and behaviours.

The End Point Assessment consists of:

Written project report – 4000 word report with KSBs mapped to an appendix.

Presentation with questions – 60 mins (20 mins presentation with 40 mins Q&A)

Professional discussion – 60 mins (underpinned with a portfolio of evidence)

This standard will be graded as Distinction, Pass or Fail

What could I do when I have finished this Apprenticeship?

On completion, apprentices may choose to register as Associate Members with the Chartered Management Institute and/or the Institute of leadership and management, to support their professional career development and progression.

The team managerial role may be a gateway to further career opportunities, such as higher management or senior support roles.

 You will also be given information and guidance to continue onto other courses.

Where and when will I learn?

During the course you will be expected to attend the training centre (Eastbourne Sports Complex) once a month to work towards the mandatory elements of the standard via the e-portfolio. The remaining days will be spent working with your employer gaining the skills, knowledge and behaviours required in preparation for End Point Assessment (EPA). Functional Skills English and maths are embedded into your training programme. 

Please note, training can also take place via Teams.

This on-programme taught element will typically take 24 months, but this is based on a vocational initial assessment to determine prior learning in this area and may be reduced. The End Point Assessment will be completed within 3 months of completing the on-programme taught element.

How much will the Apprenticeship cost?

There are no fees for this apprenticeship.

What do I do next?

You can:

View our latest vacancies

Or you can:

  1. Apply for this apprenticeship area to be entered into a 'pool of candidates'. When a relevant vacancy becomes available we will contact you.
  2. If you are already employed in this area and wish to join the apprenticeship training, or have identified an employer wishing to start you as an apprentice in this area, please contact us

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