Contact us
Most of our services are based in the Town Hall.
Most contacted services
| Services | What we look after | Email address / Online forms | Phone number | Address |
|---|---|---|---|---|
| Adult social care | Physical and sensory impairment, safeguarding adults, self directed support, carers | Request for support form | 01325 406111 Emergency duty team: 01642 524552 or Minicom: 01642 602346 | Adult social care locations |
| Benefits | Applying for housing benefit and council tax support, report suspected benefit fraud and overpayments | Online Enquiries Form | 01325 405444 | Customer service centre, Town Hall |
| Bins, waste and recycling | Recycling dates, household waste recycling centre (tip), bulky waste removal | [email protected] | 01325 405111 | Customer service centre, Town Hall |
| Council tax | Charges, discounts and exemptions | Online Enquiries form | 01325 405555 | Town Hall |
| Housing, Council and Private |
Homelessness, apply for a council home, repairs | [email protected] | 01325 405333 Emergency homelessness number: 01642 524552 |
Town Hall |
Other services
| Services | What we look after | Email address / Online forms | Phone number | Address |
|---|---|---|---|---|
| Allotments | [email protected] | 01325 405111 | Clock Tower Lodge, Parkside Darlington DL1 5TG |
|
| Blue badges | [email protected] | 01325 405222 | Customer service centre, Town Hall | |
| Building control | [email protected] | 01325 405777 | ||
| Bus passes and concessionary fares | [email protected] | 01325 405222 | Customer service centre, Town Hall | |
| Business advice and support | Funding and business finance, starting a business | [email protected] | ||
| Business rates | Online Enquiries form | 01325 405666 | Town Hall | |
| Children's social care | Disabled children, looked after children, fostering and supported lodgings | 01325 406222 | Town Hall | |
| Darlington Hippodrome [external link] | [email protected] | Box Office: 01325 405405 | Parkgate, Darlington, DL1 1RR | |
| Complaints, compliments and comments | [email protected] | 01325 406777 | Town Hall | |
| Councillors | [email protected] | 01325 406444 | Town Hall | |
| Dog warden | Stray dogs, dangerous dogs, dog fouling and PSPOs | [email protected] | 01325 406999 | |
| Dolphin Centre | [email protected] | 01325 406000 Minicom: 01325 380786 | Horsemarket, Darlington, DL1 5RP | |
| Eastbourne sports complex | [email protected] | 01325 243177 Minicom: 01325 243177 | Bourne Avenue, off Hundens Lane, Darlington, DL1 1LJ | |
| Electoral registration | How to register, postal votes, proxy votes | [email protected] | 01325 406444 | Town Hall |
| Environmental health | Noise, pest control | [email protected] | 01325 405111 | Customer service centre, Town Hall |
| Estates | [email protected] | Town Hall | ||
| Events information | [email protected] | |||
| Freedom of information | [email protected] | Town Hall | ||
| Head of Steam (Darlington railway museum) [external link] | [email protected] | 01325 405060 | North Road Station, Darlington, DL3 6ST | |
| Highways | Street lights, broken pavements, potholes, highway schemes | [email protected] | 01325 405222 Emergency number:07966 347101 | Customer service centre, Town Hall |
| Jobs and recruitment | [email protected] | 01642 526992 | ||
| Libraries | Online library [external link], local and family history, Bookstart | [email protected] [email protected] | Crown Street: 01325 462034 Cockerton: 01325 461320 | |
| Licensing | [email protected] | 01325 405888 | ||
| Media team | News articles, One Darlington, media enquiries | [email protected] | 01325 406058 | |
| Neighbourhood Resolution Team | A free community mediation service to support residents experiencing conflict, nuisance or anti-social behaviour | [email protected] | 01325 406999 | |
| Out of hours Street Scene emergencies | Out of hours number for Street Scene emergency situations ONLY - such as needles found in public places and rubbish which is causing an immediate danger to the public (for example lots of broken glass in a play area). You may need to leave a message. During office hours please call 01325 405111. | 07966 347101 | ||
| Parking | Car parks in Darlington, resident parking, pay or appeal a parking fine | [email protected] | 01325 405222 | |
| Payments | [email protected] | Automated payments line: 0300 456 2671 | ||
| Planning | Search applications, apply for permission | [email protected] | 01325 405777 | Customer service centre, Town Hall |
| Registrars - births, deaths and marriages | Search for a birth, marriage or death certificate, marriages and civil partnerships | [email protected] | 01325 406 400 Urgent marriages and civil partnerships: 07932 538910 | Backhouse Hall, Bull Wynd, Darlington, DL1 5RG |
| School admissions | [email protected] | 01325 406333 | Town Hall | |
| School Governors | Governor Training | [email protected] | 01325 406333 | Town Hall |
| Street cleaning | [email protected] | 01325 405111 | ||
| Trading standards | Regulatory service enforcing and providing compliance advice on trading standards legislation | [email protected] | 03454 040506 (Citizens Advice Consumer Service) | |
| Winter gritting | [email protected] | 01325 405777 |
Customer contact centre
Town Hall
Feethams
Darlington
County Durham
DL1 5QT
Opening times
Monday to Wednesday - 8:30am - 4:45pm
Thursday 9:30am - 4:45pm
Friday: 8:30am - 4:15pm
The Customer contact centre closes on bank holidays. To find out if it will be closed when you are planning visit our important announcements page.
If you are visiting us by public transport, the Traveline journey planner [external link] will show you the best way to get here.