Customer contact centre
Our customer contact centre is open 10am to 3pm and is operating an appointment only service.
In order to keep customers and staff safe, and to ensure social distancing, the way we operate has changed in line with Public Health and government guidance:
- People will be seen by appointment only, no access without an appointment
- Please attend alone if possible to help with social distancing
- Please arrive at the time of your appointment, there is no waiting areas
- Entrance and exiting the building will be managed by security
- You will be asked about coronavirus symptoms when booking an appointment, and when entering the building – please do not attend if you have symptoms
- Staff will use PPE and will be working behind screens, you will be asked to sanitise your hands on entrance to the building
- No payments will be taken, all payments must be made online or over the phone.
Remember, no appointment, no entry
Useful information on how to contact other services can be found at our contacts page.