Customer contact centre

Our customer contact centre is open 10am to 3pm and is operating an appointment only service.

In order to keep customers and staff safe, and to ensure social distancing, the way we operate has changed in line with Public Health and government guidance:

• People will be seen by appointment only, no access without an appointment
• Please attend alone if possible to help with social distancing
• Please arrive at the time of your appointment, there is no waiting areas
• Entrance and exiting the building will be managed by security
• You will be asked about coronavirus symptoms when booking an appointment, and when entering the building – please do not attend if you have symptoms
• Staff will use PPE and will be working behind screens, you will be asked to sanitise your hands on entrance to the building
• No payments will be taken, all payments must be made online or over the phone.

Remember, no appointment, no entry

Useful information on how to contact other services can be found at our contacts page.

National Restrictions.

Darlington is under national restrictions[external link]. We must all follow the rules to control the spread and protect each other. 

Find out more on what the latest guidance might mean for you on the GOV.UK website[external link].

How can I report issues of non-compliance with the current closures and restrictions?

If you are aware of issues relating to the closure of premises then you should contact the council's environmental health team on [email protected] or 01325 405111. If the issue relates to social gatherings or groups of people behaving in a way they shouldn’t then you should contact the police.

The tip and recycling centre

The tip and recycling centre are currently closed due to high winds.