Customer contact centre

Our customer contact centre is open 10am to 3pm and is operating an appointment only service.

In order to keep customers and staff safe, and to ensure social distancing, the way we operate has changed in line with Public Health and government guidance:

• People will be seen by appointment only, no access without an appointment
• Please attend alone if possible to help with social distancing
• Please arrive at the time of your appointment, there is no waiting areas
• Entrance and exiting the building will be managed by security
• You will be asked about coronavirus symptoms when booking an appointment, and when entering the building – please do not attend if you have symptoms
• Staff will use PPE and will be working behind screens, you will be asked to sanitise your hands on entrance to the building
• No payments will be taken, all payments must be made online or over the phone.

Remember, no appointment, no entry

Useful information on how to contact other services can be found at our contacts page.

Darlington is now under National Restrictions.

Darlington is now under National Restrictions[external link]. We must all follow the rules to control the spread and protect each other. 

Find out more on what the latest National lockdown: Stay at Home Guidance might mean for you on the GOV.UK website[external link].

The restrictions mean that you must only leave home to:

• shop for basic necessities, for you or a vulnerable person
• go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
• exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area.
• meet your support bubble[external link] or childcare bubble [external link] where necessary, but only if you are legally permitted to form one
• seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  attend education or childcare - for those eligible

How can I report issues of non-compliance with the current closures and restrictions?

If you are aware of issues relating to the closure of premises then you should contact the council's environmental health team on [email protected] or 01325 405111. If the issue relates to social gatherings or groups of people behaving in a way they shouldn’t then you should contact the police.