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Keeping your tenancy

We offer free confidential advice and support to our tenants with:

  • managing rent payments
  • welfare benefits
  • Universal Credit and housing benefit
  • applications to help with water charges 
  • discretionary housing payment applications
  • better budgeting and managing your money
  • saving money on bills such as gas, electricity and home phone
  • bank and credit union accounts
  • loan sharks.

Contact us via email at [email protected]. You can also call us on 01325 406962,406939 or 405797.

Read more about the Tenancy Sustainment team here [pdf document].

Useful Links

How to contact us

There are several ways you can contact us:

Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.

What if I am not satisfied with the response?

We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:

Install our web app.