Care and repair handbook - Currently being updated

Report a repair

Please provide as much information as possible including: your contact details, what needs repairing, what the problem is, any special circumstances we need to know about and your availability for booking an appointment.

If we have enough information we will either come and inspect the problem or place an order for repair. You will be offered a choice of appointment timeslots (unfortunately we cannot give a specific time):

Monday to Thursday
  • all day (8am-4pm)
  • AM (8am-1pm)
  • school run (10am-3pm)
  • PM (12-4pm)
  • all day (8am-3.30pm)
  • AM (8am-1pm)
  • school run (10am-3pm)
  • PM (12-3:30pm)

Once an appointment is given it is important that you are in when we call. If you are not in, the job will be cancelled and you will be recharged for a missed call. We will leave a card advising that we have called. Please call 01325 405333, so you can arrange a new appointment time.

On completion of the work you will be asked to sign that you are happy with the repair. We may also need to inspect work completed to ensure a high standard of workmanship. If you are not satisfied, please contact us and let us know.

Do not exaggerate how urgent a problem is to get a quicker response. This prevents us from responding quickly to real emergencies. If you, a member of your household or a visitor have caused wilful damage, we will charge you to put it right.

Always ask for identification of anyone who calls at your home to carry out repairs and claims to work us. All staff carry identification cards. If you are unsure, do not let them into your home and call 01325 405333 for advice.

We have a no smoking at work policy and we ask that you do not smoke in the presence of our operatives whilst they are working in your home.