Nuisance and anti-social behaviour

If you have recently reported Anti-Social Behaviour please complete this survey [external link] to tell us how your complaint was handled.

Pictured are Housing Services Tenancy Enforcement Officers.

We are committed to ensuring that all our tenants enjoy their right to a safe home and community. Under the terms of our Tenancy Agreement, we do not tolerate anti-social behaviour (ASB). We also do not tolerate hate crime and will act whenever necessary. We are committed to preventing and tackling ASB. We will take robust action against tenants who commit ASB. We will also take action against members of our tenant's household or visitors to commit ASB. 

What is Anti-Social Behaviour?

Anti-Social behaviour is a broad term for describing lots of different types of behaviour. For ASB in a housing context, this is conduct which can cause nuisance or annoyance to a person in relation to:

  • that person’s occupation of residential premises
  • the conduct can cause housing related nuisance or annoyance

Examples of ASB include;

  • noise nuisance
  • nuisance caused by pets
  • verbal abuse and harassment
  • using and storing illegal off road bikes

What is Hate Crime?

Hate Crime is a term that can be used to describe a range of criminal behaviour. This is where the perpetrator is motivated by hostility towards a victim’s:

  • disability
  • race
  • religion
  • sexual orientation
  • gender identity

Reporting Anti-Social Behaviour?

  Report anti-social behaviour  

If talking to the person causing the problem does not help, there is a range of ways to contact us. You can either:

If your complaint relates to any type of criminal behaviour you should report this to the Police. Please contact them on either 101 or 999 for emergencies.

How do we deal with Anti-Social Behaviour?

Each case will be dealt with in relation to its own facts. Our response is flexible so that we can respond to the different types of ASB that are reported. For serious reports such as a Hate Crime we will contact you within 1 working day. For all other reports of ASB we will aim to contact you within 5 working days. The vast majority of reports do not require legal action. They will be resolved through early intervention actions. In some cases it may be appropriate to take legal and enforcement action. This is when other measures to resolve the problem have failed.

Further Advice

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