Nuisance and anti-social behaviour
Pictured are Housing Services Tenancy Enforcement Officers.
We are committed to ensuring that all our tenants enjoy their right to a safe home and community. Under the terms of our Tenancy Agreement, we do not tolerate anti-social behaviour (ASB). We also do not tolerate hate crime and will act whenever necessary. We are committed to preventing and tackling ASB. We will take robust action against tenants who commit ASB. We will also take action against members of our tenant's household or visitors to commit ASB.
What is Anti-Social Behaviour?
Anti-Social behaviour is a broad term for describing lots of different types of behaviour. For ASB in a housing context, this is conduct which can cause nuisance or annoyance to a person in relation to:
- that person’s occupation of residential premises
- the conduct can cause housing related nuisance or annoyance.
Examples of ASB include;
- noise nuisance
- nuisance caused by pets
- verbal abuse and harassment
What is Hate Crime?
Hate Crime is a term that can be used to describe a range of criminal behaviour. This is where the perpetrator is motivated by hostility towards a victim’s:
- sexual orientation
- gender identity
Reporting Anti-Social Behaviour?
If talking to the person causing the problem does not help, there is a range of ways to contact us. You can either:
How do we deal with Anti-Social Behaviour?
Each case will be dealt with in relation to its own facts. Our response is flexible so that we can respond to the different types of ASB that are reported. For serious reports such as a Hate Crime we will contact you within 1 working day. For all other reports of ASB we will aim to contact you within 5 working days. The vast majority of reports do not require legal action. They will be resolved through early intervention actions. In some cases it may be appropriate to take legal and enforcement action. This is when other measures to resolve the problem have failed.
- find out how we can deal with anti-social behaviour in our anti-social behaviour terminology[pdf document]