Rain and flooding
Urgent updates: For information about roads, council services and public transport affected by flooding visit the important announcements page.
Flooding from roads and public drains - we are responsible for flooding from roads and public drains. Please email [email protected] or call 01325 405222.
Flooding from sewers/burst water mains - please report flooding from sewers/burst water mains to your water company.
Flooding from a river - please call Floodline on 0345 988 1188.
Sandbags and flooding
We maintain a stock of filled sandbags on pallets, together with additional reserve sandbags and coarse sand.
To request sandbags call 01325 405222 duringcustomer services' opening hours or 07966 347101 out of hours.
There are likely to be many requests for sandbags in cases of heavy rainfall and flood. We have limited resources and we will prioritise our response:
1. Protecting people (for example, residential homes for older people)
2. Protecting houses
3. Protecting commercial premises
4. Maintaining road and transport links
If we are able to help we will arrange for delivery of sandbags, free of charge. They cannot be collected.
Depending on the situation the staff delivering them may be able to help putting out the sandbags, but if there is high demand they will have to leave them with you.
How to use sandbags properly for flood protection [external link]
If we are not able to help at first, we will keep your details. If things change we will bring sandbags to you.
You can also make your own sandbags by buying sandbags and sand at builders merchants. You can also use pillowcases or refuse sacks filled with garden soil.
Ways to keep flood water out of your property [external link]
After the flooding we will not collect sandbags – you can keep them, filled or unfilled, for use in future emergencies.
Where possible we will work with other agencies (for example, the Environment Agency) to maintain flood defences.
Met Office website [external link] - all the latest information on the weather and any warnings for the North East.
The Environment Agency provides information about the rivers in Darlington and their current flood status. The Government flood map [external link] has up to date information. Enter the postcode area you are interested in