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Financial services insurance claims privacy notice

Who do you keep information about?

We keep information about insurance claimants.

Why do you keep information about me?

Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. To manage legal claims of tort against the Council.

Processing is also necessary for the establishment, exercise or defence of legal claims or where courts are acting in their judicial capacity. The Council investigates legal claims made against it in order to prepare a defence.

Who can see my information?

Access restricted to Finance Staff dealing with Insurance and insurance provider acting as our agent for claims against the Council.

How do you store the information you keep about me?

The information is stored in various locations and formats as detailed below;

  1. QLAS entries
  2. Emails
  3. Access Database
  4. Excel Spreadsheets
  5. PDF files
  6. word documents
  7. Paper copies

Is my information transferred to a third country or international organisation?


How long do you keep information about me?

7 Years for settled and closed claims. Open Claims indefinitely until settled or closed. This information is destroyed securely when we no longer need it.

Is my information used to make an automated decision about me and/or for profiling purposes?

No. You do have the right not to be subject to a decision based solely on automated processing. You can ask for any automated decision made about you to be reviewed by an individual.

How did the Council get my personal data?

In cases where your personal data was obtained from a source other than yourself or your representative, we will inform you of the origin of the information within 1 month, unless that information is being used to contact you, in which case, that information should be provided to you at the latest, upon first communication with you. However, it is not necessary to provide that information in cases where you already possess the information, where recording or disclosure is expressly laid down in law or where provision of the information proves impossible or would involve disproportionate effort.

What sort of information do you keep?

We may use the following information about you in order to process insurance claims. 

Personal data:

  • Name
  • Identification number
  • Location data
  • Online identifier
  • One or more factors specific to the:-
    • physical
    • physiological

Special categories of personal data:

  • Data concerning health

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