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Lifeline service privacy notice

Who do you keep information about?

We keep information about individuals who receive the lifeline service.

Why do you keep information about me?

We process personal data so we can provide the lifeline service you to.  The service is provided under contract.  If we did not process your personal data, we would be unable to provide you with the lifeline service. 

We may also need to process special categories of personal data to enable us to deliver the service to you.  We do this because it is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional.

Where we process special categories of personal data, we do so because it is necessary for reasons of substantial public interest on the basis of Union or Member State law which is proportionate to the aim pursued and which contains appropriate safeguards.

Who can see my information?

Access to your information is restricted to staff working within the lifeline service. We may also share your information with NHS, healthcare professionals, other council services or external organisations when making a consenting referral or are contacting them on your behalf.

How do you store the information you keep about me?

Information is stored electronically in a database. Some paper records also exist, these are stored in lockable filling cabinets

How long do you keep information about me?

Information is kept for a period of 2 years after the end of the current financial year. It is destroyed securely when we no longer need it.

How did the Council get my personal data?

As well as information which is provided by you or your representative, we may also receive your information from other agencies, such as health care professionals, social services and voluntary sector organisations.

In cases where your personal data was obtained from a source other than you or your representative, we will inform you of the origin of the information within 1 month, unless that information is being used to contact you, in which case, that information should be provided to you at the latest, upon first communication with you.  However, it is not necessary to provide that information in cases where you already possess the information, where recording or disclosure is expressly laid down in law or where provision of the information proves impossible or would involve disproportionate effort. 

What sort of information do you keep?

We may use the following information about you to make sure that we provide you with the right service, advice or support.  We will only use the minimum amount of information necessary to do so and will take every reasonable step to ensure the information is accurate. 

Personal data:

  • Name;
  • Identification number;
  • Location data;
  • One of more factors specific to the physical, physiological, genetic, mental, economic, cultural and social identity of an individual.

Special categories of personal data:

  • Racial or ethnic origin;
  • Data concerning health.

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